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User testing is hard, and it takes years to master the skills. We look at seven of the most common mistakes made in user testing, and how to avoid them. 

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In this article, we discuss the future trends of personalization and what you need to look out for to stay ahead. 

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We’ve seen big businesses get hit with penalties, but what happens when a small business doesn’t practice good web accessibility?

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Understand the essence of digital transformation? Read on to really understand digital transformation business impacts, and how to overcome the hurdles that get in the way of success.

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Learn how to promote your blog. We share 10 different ways to reach your audience on social media and other content marketing platforms.

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In a content driven world, it’s increasingly hard to differentiate yourself from the competition. This article explains the difference between branded content and content marketing, and how it can help you stand out.

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How do you do more with the content you make? Your CMS needs to efficiently manage your content so that it always remains usable and easily adjustable. Learn how to effectively manage your CMS and the content you create in.

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Discover more on project economy and how you and your team can thrive.

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Discover more on project economy and how you can thrive."}},{"title":"SaaS storytelling framework: the ABT template","slug":"saas-template-abt-storytelling","featured":false,"lastUpdated":"Sep 27th, 2021","description":{"description":"

The challenging part of telling your story as a SaaS provider is getting through complexity. An easy-to-understand template can help you to form your SaaS storytelling. Storytelling can be brought out with the And, But, Therefore template. And provides context, But creates conflict, and Therefore offers a resolution to the story. 

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Discover everything you need to know about workflow management, from its origins to modern-day applications

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Workflow management system market has a promising future. Dig through some stats and collected the workflow automation trends shaping its growth

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Compare collaboration features in TinyMCE, CKEditor, Tiptap, and Froala - from real-time editing to comments, mentions, and revision history.

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Cloud based or web based rich text editors offer different results compared to server based WYSIWYGs. Find out if a cloud based WYSIWYG is right for you.

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Keep up with the latest document management trends for 2025 and make sure your organization is equipped with the most efficient and effective solutions.

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Competition in a world that’s so online, has never been tougher. Read on to find out what the key CMS trends are for 2024 so you don't get left behind

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Discover the latest industry and market statistics for document management systems.

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Announcing the TinyMCE rich text editor and Umbraco CMS partnership! Find out what this means for your content team’s productivity.

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Assembling reusable rich text editor components builds agile tech stacks

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Is it really worth building the software tool or feature you need on your own?

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Before you invest in e-learning for your organization, check out these 15 benefits of online learning. It’s the best way to establish your LMS business case.

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Spam filters – they look at your email content, and can block your email from reaching its recipient find out how to handle spam filters...

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Enterprise content management vs document management systems vs knowledge management - find out which is right for you.

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Pre-built APIs are core to rapid launches. Learn why from our infographic.

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Building a copy-paste function may seem simple - the reality requires a good portion of development and maintenance work. Read on to find out the true cost of building this feature from scratch.

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What is a product narrative? It is an essential part of your SaaS brand. Once you understand what a product narrative is, you have taken a step toward sticking in your customer's memories. Read on to find out how product narrative works.

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A spell checker protects your authority. They are vital for protecting your reputation. But should you buy one for your team, or have them build it? Read our cost analysis and cost estimate to find out.

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Accessibility represents an essential goal, however it's hard to achieve. What are the costs of building accessibility checking? We use the COCOMO model to estimate the developmental cost and maintenance.

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By discovering how (and which) composable API building blocks can make your product launches faster, your overall organization becomes more agile.

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Iterative testing plays an important role in continuous improvement of SaaS products.

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How can written content provide an immersive experience to the readers?

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A simple onboarding process can cost up to about $55,000 a year, plus an additional $26,000 a year in ongoing costs. The real question: is it really worth building an onboarding program yourself?

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Learn about the cost of building a rich text editor in terms, how to calculate it properly, what factors you need to take into account and how possibly all of those expenses can be reduced.

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Let's figure out the basics of SaaS customer onboarding together with Tiny: what is SaaS onboarding, types of customer onboarding, user onboarding ownership and much more.

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Highlights of the arguments on the subject of buying or building rich text editor and possible issues you can experience trying to create an HTML text editor internally within your company.  

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Strategy is a part of how every business runs. Brand strategy is the start of the journey. In his article, you'll find information on what immersive content strategy is and the benefits of content strategy that's immersive.

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Making online learning accessible – it's absolutely important. Learn about 6 ways to improve your LMS accessibility.

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Compare some of the best LMS platforms that come with TinyMCE. Our list of essential learning management system features will start your research process off right.

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CRM systems empower you to build strong relationships with your customers. Read on to find out more about the value CRMs bring.

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Struggling with inconsistent performance reviews? Discover how content tools and automation streamline HR work, improve feedback, and reduce bias.

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Learn how the right solutions built for human capital management can make content creation, updates, governance, and editing smooth and efficient.

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Discover challenges for financial institutions integrating text editing and content creation in banking apps, and learn which rich text editor best fits your business needs.

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When it comes to build vs buy for software, think through the pros and cons so you can navigate this never-ending decision.

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ButterCMS has a new, strategic partnership with TinyMCE. Read on to find out about the increased capabilities TinyMCE brings to ButterCMS.

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Create a better user experience on your blog with best practice design. Avoid these 7 blogging mistakes that distract from your content.

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Struggling with localization? Check out our deep dive into pitfalls and best practices of localizing content for global markets to learn what to do, and what to avoid for your content localization.

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If you create a tool that’s used by developers, you need to consider both user experience and developer experience. Find out how to balance both.

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Looking for more information on a CMS for mobile? Discover the best CMS solutions for mobile apps through our comprehensive comparison

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It's important to know how to test your email, and ensure it displays consistently across clients. Find out how in our guide to email rendering.

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Automation can streamline and clear a cluttered workflow. Read on to see the 5 most interesting project management automation examples we've seen that you can try out in your workflows.

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Planning to move to cloud components? Find out why more companies are choosing cloud and what to expect from cloud software in the future.

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Most SaaS businesses could be spending more, even in a tough economy. In this post, my aim is to help you feel more comfortable opening the throttle on investments in growth.

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AI assistants have a lot of potential to provide support for content tasks, but they can also support document management. Read on to find out 6 ways that an AI assistant can help with your DMS.

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Find out how you can use a product roadmap to get feedback on your product development and share with your customers potential future plans.

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There was a time when we developed applications and their associated components from scratch. Today, applications are a complex network of individual components that all work together to build a coherent system.

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Find the answers to the question \"why upgrade to TinyMCE 6?\" summarised in 6 specific standout points.

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We plan to end support of TinyMCE 5 in April 2023. Read on for more info and to see the plans for next steps.

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Before you start using beta flags, feature flags, for your software launch, check out these best practices -  from closed vs open betas to naming your program.

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How do you improve your email marketing software and create a better user experience to retain customers. Learn about the suite of useful features that come with an advanced WYSIWYG email editor.

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What is mobile accessibility and what can content creators and developers do about it? Follow these guidelines to improve your mobile experience for people with disabilities.

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Keep your brand consistent with a WYSIWYG HTML editor. Here are 5 ways to help enforce personal or corporate style guides, to keep your content on brand while giving your content authors the best possible authoring experience.

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2021","description":{"description":"

Your content is your brand, which is why you need to be mindful of spelling. Spell Checker is our online solution to ensure your content remains at its peak potential.

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Getting customer feedback is a highly valuable source of information. But the way it’s collected is just as important. Discover the best methods for getting customer feedback and how to analyze it. 

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Why make your content creation experience better? In this article we share the advantages and drawbacks of improving the content creation experience for end-users. 

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We share the top technical and soft skills every product manager needs in order to build a great product and a successful career.

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Tech companies can boost revenue, save time, be more competitive, and scale up with better brand management. So, why aren’t we seeing more tech branding management?

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Building a marketing team? What’s the best marketing team structure? Tiny’s Senior Director of Marketing discusses generalist vs specialist, outsourcing, marketing as a function, team dynamics, and your first hire.

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Discover challenges for financial institutions integrating text editing and content creation in banking apps, and learn which rich text editor best fits your business needs.

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It’s unlikely text editing is the first thing that comes to mind when you think about banking and finance apps. From customer support logs to compliance reports, financial applications rely on rich text editors (RTEs) more than you’d think. The challenge? These editors aren’t just about formatting text. Like any other application or component being integrated into a financial services solution, they need to be secure, compliant, and capable of handling sensitive data in one of the most tightly regulated industries out there. 

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Developers and architects can’t just pick any off-the-shelf solution. They need an RTE that integrates with complex banking systems, meets strict regulatory standards, and keeps financial and personally identifiable data protected at every stage. 

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A unique regulatory and security landscape

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Applications in other sectors, like education or retail, are bound to regulatory laws, but not as tightly as a banking or finance institution. There is a unique set of rules surrounding financially related data, as there should be. However, this makes the world of regulations a very different road to navigate for financial organizations than for other businesses. 

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Compliance with financial regulations

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Financial institutions have to wade through a mire of laws and regulations to process so much as a single transaction with a customer. Depending on the type of finance software and where it’s used, there could be as many as eight different regulations to maintain annually. Penalties for breaking a GDPR regulation cost €20 million. Break a PCI regulation and you’re looking at up to $500,000 per breach. 

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Building an app that’s compliant with these laws, and maintaining that app in production every year, is a hefty lift for most development teams in the finance sector. 

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Reference table of major global and US regulations and certifications for banking and financial software

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Regulation

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Scope

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Key requirements

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Penalties

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GDPR (General Data Protection Regulation)

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Global (affects any business handling EU residents’ data)

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User data protection

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Consent & transparency

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Right to be forgotten

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Breach notifications (72 hours)

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Up to €20M or 4% of global revenue

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SOC 2 (System and Organization Controls 2)

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U.S.-based SaaS & cloud service providers

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Security, availability, privacy

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Confidentiality and processing integrity

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Audit compliance

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No fixed fines, but non-compliance can limit business opportunities

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PCI DSS (Payment Card Industry Data Security Standard)

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Any business processing credit card transactions

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Encrypting cardholder data

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Network & access security

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Regular security audits & testing

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Up to $500,000 per breach + possible loss of payment processing rights

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FINRA (Financial Industry Regulatory Authority)

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U.S. broker-dealers & securities firms

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Cybersecurity risk management

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Records retention (6+ years)

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Supervisory controls

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Fines exceeding $100M+ annually for non-compliance

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SEC Guidelines (U.S. Securities and Exchange Commission)

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Public companies & financial service providers

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Cyber risk disclosure

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SOX compliance (financial reporting integrity)

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Audit trails & access controls

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Varies; millions in fines + criminal penalties for fraud

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FDIC Compliance (Federal Deposit Insurance Corporation)

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U.S. banks & financial institutions

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Consumer protection

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Risk management

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Financial reporting standards

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Legal penalties + possible loss of banking license

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GLBA (Gramm-Leach-Bliley Act)

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U.S. financial institutions

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Customer financial privacy

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Data protection policies

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Mandatory disclosure of breaches

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Up to $100,000 per violation

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ISO 27001 (Information Security Standard)

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Global

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Information security management

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Risk assessment & mitigation

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Secure software development

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No fixed fines, but lack of compliance impacts vendor trust & partnerships

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This is an enormous amount of regulation to keep up with every year, and it affects every stage of the software development life cycle. It also affects much of the software itself, from customer data consumption on the front end to transaction processing in back end services. Every ticket written for improvements, fixes, and features in finance and banking software must have some kind of compliance in mind. 

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Rich text editors are no different from other software components when it comes to regulation. They need to be secure and governed internally so they’re legally compliant. 

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Rich text editors are used in a variety of financial applications already, like Shopify, Salesforce, SAP, and Better Impact. These apps retain and handle sensitive customer data, chat logs with proprietary information, transaction history, and protected B2B communications, all inside their text editors. It’s critical that this information stays protected to avoid non-compliance charges and data breaches, and to protect customer and institutional information. 

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Storing large blobs of text in a database is enough of a hassle for development teams in the first place, let alone doing it compliantly. Whatever sensitive information is entered on the front end likely has to be read, split apart, and encrypted before it’s sent along its way to somewhere like a data lake or relational database. 

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Auditing text based content quickly and easily is an unachievable dream for most large financial institutions. Financial institutions are more frequently burdened with managing legacy core application issues than the need to check the compliance of the text-based information being passed around the inner workings of the company’s data pipelines. As legacy problems continue to beget new problems in much of banking software, there is even more need for secure software components that don’t have to be built from scratch. 

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Security and data protection considerations

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What exactly are the risks in content creation in financial applications? It’s all well and good to assume bad actors are after transaction data, card numbers, and identity information, but there’s more risk online than just the obvious. Hackers are also after any information they can get that will lead to an opening in an application or an account, and that includes aforementioned data like customer chat logs, proprietary software vulnerabilities, internal communications with sensitive company data, and more. 

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All of the data that gets typed into a rich text editor in these applications is also vulnerable to phishing and unauthorized access. Common front-end attacks like Cross-Site Scripting (XSS), Cross-Site Request Forgery (CSRF), HTML script injections, clickjacking, and data leakage are just a few of the possible ways that bad actors can infect applications or steal information. 

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The possibilities for a data breach are never ending, and costly. For example, Slim CD, a Florida-based payment processor, experienced a breach that went undetected for 5 months. The attack vector was a third party system, and the result of customer PII data being exposed led to significant reputational and financial losses for the company. 

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And it isn’t just smaller financial institutions, either. According to an analysis done by SecurityScorecard, third-party breaches were reported by 97% of the top U.S. banks in 2024.

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These vulnerabilities and ever-increasing attacks on financial and banking applications make secure handling of text editor content more important than ever. An application is only as strong as its weakest component. To keep your app secure, you’ll want a SOC2 compliant rich text editor that has access control, advanced encryption, and redaction capabilities. 

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Integrating a text editor into a complex tech stack

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Financial and banking applications are already complex enough as is, to write new components for them is another beast entirely. Integrating a text editor into a complicated application ecosystem like a banking app has its challenges. Some text editors take years to integrate due to lack of support support, because they take a lot of configuration to integrate, or because they lack necessary features that need to be created as a custom addition. As with any component, adding custom code to an existing code base runs the risk of increasing the potential risk surface of the application.

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Compatibility with legacy and modern banking systems

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Many banking and financial institutions have been around for decades, which means that the foundational architecture of these applications can be ancient by today’s technological standards. Some systems in legacy banks ,credit card companies, and insurance providers still run on architecture from the 1980s and 1990s. This makes updating applications for a modern audience while maintaining existing back end infrastructure quite challenging. 

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Developing shiny new front-end features for any working app can create more technical debt. Adding new dependencies becomes a puzzle of time and compatibility, and meeting necessary requirements from product managers and business partners is a repeated cycle of frustration. 

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There’s also passing information from a text editing component to a database to consider. New API calls, JSON objects, and data types must all be integrated into any internal financial systems no matter whether the technology is new or legacy. Compatibility between these systems is an achievement of development, not an expectation. 

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Performance and scalability in high-volume applications

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Integrating an unsupported RTE into your application doesn’t sound so scary. After all, it wouldn’t be the first unsupported open source software that’s ever been integrated into financial software. For high-volume applications, however, there’s also a higher risk of poor performance. 

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Many banking apps are high volume because they are critical to the everyday lives of their customers. If a transaction can’t go through at the grocery store because a customer’s account information wasn’t saved after a support chat, software incompatibility between the banking system and the RTE becomes a much bigger problem. Text editors should never hinder or slow down critical, real-world financial interactions.

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If your banking application needs a rich text editor, it will be important to implement one that is lightweight and fast. The RTE must be capable of sending critical data to the back end quickly, even in high-volume scenarios, and it must be inherently ready to scale when needed. The more consumers expect convenience from their everyday applications, the more performance matters. 

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User experience challenges in finance-focused applications

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Regulation and integration are their own challenges. What about the user experience? Depending on the type of finance-related app, users need a number of different features from a rich text editor. If the integrated editor is too simple, development teams can end up spending too much time custom coding a feature, which leads to dissatisfied stakeholders. Having a text editor that’s already feature-rich and tailor-made for finance and banking apps makes it easier to add what users need. 

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Tailoring RTE features for financial workflows

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Whether you’re building or buying, there are several rich text editor features that are necessary in banking and finance web apps to increase compliance, secure access, and process complex financial data. 

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Traditional rich text editors that aren’t as feature-rich can’t support compliance needs, secure access, or complex equations may not be an ideal solution for financial institutions. It is much more ideal to have an RTE that is tailored to a financial workflow.

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Usability for diverse financial professionals

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Another big challenge for financial applications is usability. There are so many different professionals in different roles across the institution that need access to critical information to do their job. From analysts to advisors to risk analysts to stakeholders to customers, a dozen different roles could touch the same information during a work day. The text editor digesting that information needs to be intuitive for professionals across a range of roles. 

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This includes global support, since thousands of banking institutions serve their customers globally, while some may serve local populations with varying language needs. Localization in a rich text editor is critical for worldwide companies. 

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Tools like AI translation in the RTE are also invaluable for creating multilingual content across every role. Whether users are accessing account information from their mobile or desktop browser around the world, no matter their role, any RTE integrated into a financial web application needs to be feature-rich and capable of handling content in any country. 

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Maintaining content integrity and auditability

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Banking institutions are no stranger to audits. At the least, there’s an annual process in place to handle them and an entire team (or person) dedicated to making sure the organization passes annual audits. It is possible to make audits easier on the teams handling them through solutions like version tracking and access restrictions inside the RTE where they’re entering reports.  

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Version control and content traceability

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A feature-rich text editor will track revision history that allows authorized users to view who worked on content, when, and what the differences were. If a number changes in a document and it doesn’t seem right, revision history makes it easy to view the report and find out when the error happened. This not only ensures transparency in financial reports, analyses, and customer communications but also creates easy traceability if it’s necessary during an audit. 

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Preventing unauthorized content changes

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One of the strongest fraud prevention tactics is role-based access control (RBAC). If you’re building it or buying it, it’s essential to have a rich text editor with role-based permissions so you never have to worry about unauthorized edits. Financial reports and statements are especially susceptible to long-term fraud via small adjustments over time, so accountability is critical for text editors in finance apps. 

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The decision-making process: Choosing the right RTE for banking applications

\n

There’s a lot to take into account when choosing the right rich text editor for a web application for a financial institution. It’s not simple to choose the right rich text editor for your application, nor is it easy to build a feature-rich one from scratch. Picking the RTE that works for all the different roles in your organization, has all the features you need, and is compliant, is a difficult decision. 

\n

Conclusion

\n

Adding a rich text editor to a banking or financial app isn’t just another request from a product manager on the development checklist. It’s a decision that impacts security, compliance, and usability at every level. Software architects and engineers must think beyond text formatting and consider how a text editor: 

\n\n

The wrong choice can lead to security vulnerabilities, compliance failures, and frustrated users. That’s why it’s critical to evaluate RTE solutions with security, compliance and long-term scalability in mind. A text editor in a financial app is not basic. It’s a crucial component that must be as reliable as the rest of the system.

\n

Text editing might seem like a small feature, but in banking and finance, every detail matters. Treating RTE integration as a business-critical decision instead of just another tech implementation will help keep financial applications secure, compliant, and built to last.

","childMarkdownRemark":{"html":"

It’s unlikely text editing is the first thing that comes to mind when you think about banking and finance apps. From customer support logs to compliance reports, financial applications rely on rich text editors (RTEs) more than you’d think. The challenge? These editors aren’t just about formatting text. Like any other application or component being integrated into a financial services solution, they need to be secure, compliant, and capable of handling sensitive data in one of the most tightly regulated industries out there. 

\n

Developers and architects can’t just pick any off-the-shelf solution. They need an RTE that integrates with complex banking systems, meets strict regulatory standards, and keeps financial and personally identifiable data protected at every stage. 

\n

A unique regulatory and security landscape

\n

Applications in other sectors, like education or retail, are bound to regulatory laws, but not as tightly as a banking or finance institution. There is a unique set of rules surrounding financially related data, as there should be. However, this makes the world of regulations a very different road to navigate for financial organizations than for other businesses. 

\n

Compliance with financial regulations

\n

Financial institutions have to wade through a mire of laws and regulations to process so much as a single transaction with a customer. Depending on the type of finance software and where it’s used, there could be as many as eight different regulations to maintain annually. Penalties for breaking a GDPR regulation cost €20 million. Break a PCI regulation and you’re looking at up to $500,000 per breach. 

\n

Building an app that’s compliant with these laws, and maintaining that app in production every year, is a hefty lift for most development teams in the finance sector. 

\n

Reference table of major global and US regulations and certifications for banking and financial software

\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
\n

Regulation

\n		\n

Scope

\n		\n

Key requirements

\n		\n

Penalties

\n
\n

GDPR (General Data Protection Regulation)

\n		\n

Global (affects any business handling EU residents’ data)

\n		\n

User data protection

\n

Consent & transparency

\n

Right to be forgotten

\n

Breach notifications (72 hours)

\n		\n

Up to €20M or 4% of global revenue

\n
\n

SOC 2 (System and Organization Controls 2)

\n		\n

U.S.-based SaaS & cloud service providers

\n		\n

Security, availability, privacy

\n

Confidentiality and processing integrity

\n

Audit compliance

\n		\n

No fixed fines, but non-compliance can limit business opportunities

\n
\n

PCI DSS (Payment Card Industry Data Security Standard)

\n		\n

Any business processing credit card transactions

\n		\n

Encrypting cardholder data

\n

Network & access security

\n

Regular security audits & testing

\n		\n

Up to $500,000 per breach + possible loss of payment processing rights

\n
\n

FINRA (Financial Industry Regulatory Authority)

\n		\n

U.S. broker-dealers & securities firms

\n		\n

Cybersecurity risk management

\n

Records retention (6+ years)

\n

Supervisory controls

\n		\n

Fines exceeding $100M+ annually for non-compliance

\n
\n

SEC Guidelines (U.S. Securities and Exchange Commission)

\n		\n

Public companies & financial service providers

\n		\n

Cyber risk disclosure

\n

SOX compliance (financial reporting integrity)

\n

Audit trails & access controls

\n		\n

Varies; millions in fines + criminal penalties for fraud

\n
\n

FDIC Compliance (Federal Deposit Insurance Corporation)

\n		\n

U.S. banks & financial institutions

\n		\n

Consumer protection

\n

Risk management

\n

Financial reporting standards

\n		\n

Legal penalties + possible loss of banking license

\n
\n

GLBA (Gramm-Leach-Bliley Act)

\n		\n

U.S. financial institutions

\n		\n

Customer financial privacy

\n

Data protection policies

\n

Mandatory disclosure of breaches

\n		\n

Up to $100,000 per violation

\n
\n

ISO 27001 (Information Security Standard)

\n		\n

Global

\n		\n

Information security management

\n

Risk assessment & mitigation

\n

Secure software development

\n		\n

No fixed fines, but lack of compliance impacts vendor trust & partnerships

\n
\n
\n

This is an enormous amount of regulation to keep up with every year, and it affects every stage of the software development life cycle. It also affects much of the software itself, from customer data consumption on the front end to transaction processing in back end services. Every ticket written for improvements, fixes, and features in finance and banking software must have some kind of compliance in mind. 

\n

Rich text editors are no different from other software components when it comes to regulation. They need to be secure and governed internally so they’re legally compliant. 

\n

Rich text editors are used in a variety of financial applications already, like Shopify, Salesforce, SAP, and Better Impact. These apps retain and handle sensitive customer data, chat logs with proprietary information, transaction history, and protected B2B communications, all inside their text editors. It’s critical that this information stays protected to avoid non-compliance charges and data breaches, and to protect customer and institutional information. 

\n

Storing large blobs of text in a database is enough of a hassle for development teams in the first place, let alone doing it compliantly. Whatever sensitive information is entered on the front end likely has to be read, split apart, and encrypted before it’s sent along its way to somewhere like a data lake or relational database. 

\n

Auditing text based content quickly and easily is an unachievable dream for most large financial institutions. Financial institutions are more frequently burdened with managing legacy core application issues than the need to check the compliance of the text-based information being passed around the inner workings of the company’s data pipelines. As legacy problems continue to beget new problems in much of banking software, there is even more need for secure software components that don’t have to be built from scratch. 

\n

Security and data protection considerations

\n

What exactly are the risks in content creation in financial applications? It’s all well and good to assume bad actors are after transaction data, card numbers, and identity information, but there’s more risk online than just the obvious. Hackers are also after any information they can get that will lead to an opening in an application or an account, and that includes aforementioned data like customer chat logs, proprietary software vulnerabilities, internal communications with sensitive company data, and more. 

\n

All of the data that gets typed into a rich text editor in these applications is also vulnerable to phishing and unauthorized access. Common front-end attacks like Cross-Site Scripting (XSS), Cross-Site Request Forgery (CSRF), HTML script injections, clickjacking, and data leakage are just a few of the possible ways that bad actors can infect applications or steal information. 

\n

The possibilities for a data breach are never ending, and costly. For example, Slim CD, a Florida-based payment processor, experienced a breach that went undetected for 5 months. The attack vector was a third party system, and the result of customer PII data being exposed led to significant reputational and financial losses for the company. 

\n

And it isn’t just smaller financial institutions, either. According to an analysis done by SecurityScorecard, third-party breaches were reported by 97% of the top U.S. banks in 2024.

\n

These vulnerabilities and ever-increasing attacks on financial and banking applications make secure handling of text editor content more important than ever. An application is only as strong as its weakest component. To keep your app secure, you’ll want a SOC2 compliant rich text editor that has access control, advanced encryption, and redaction capabilities. 

\n

Integrating a text editor into a complex tech stack

\n

Financial and banking applications are already complex enough as is, to write new components for them is another beast entirely. Integrating a text editor into a complicated application ecosystem like a banking app has its challenges. Some text editors take years to integrate due to lack of support support, because they take a lot of configuration to integrate, or because they lack necessary features that need to be created as a custom addition. As with any component, adding custom code to an existing code base runs the risk of increasing the potential risk surface of the application.

\n

Compatibility with legacy and modern banking systems

\n

Many banking and financial institutions have been around for decades, which means that the foundational architecture of these applications can be ancient by today’s technological standards. Some systems in legacy banks ,credit card companies, and insurance providers still run on architecture from the 1980s and 1990s. This makes updating applications for a modern audience while maintaining existing back end infrastructure quite challenging. 

\n

Developing shiny new front-end features for any working app can create more technical debt. Adding new dependencies becomes a puzzle of time and compatibility, and meeting necessary requirements from product managers and business partners is a repeated cycle of frustration. 

\n

There’s also passing information from a text editing component to a database to consider. New API calls, JSON objects, and data types must all be integrated into any internal financial systems no matter whether the technology is new or legacy. Compatibility between these systems is an achievement of development, not an expectation. 

\n

Performance and scalability in high-volume applications

\n

Integrating an unsupported RTE into your application doesn’t sound so scary. After all, it wouldn’t be the first unsupported open source software that’s ever been integrated into financial software. For high-volume applications, however, there’s also a higher risk of poor performance. 

\n

Many banking apps are high volume because they are critical to the everyday lives of their customers. If a transaction can’t go through at the grocery store because a customer’s account information wasn’t saved after a support chat, software incompatibility between the banking system and the RTE becomes a much bigger problem. Text editors should never hinder or slow down critical, real-world financial interactions.

\n

If your banking application needs a rich text editor, it will be important to implement one that is lightweight and fast. The RTE must be capable of sending critical data to the back end quickly, even in high-volume scenarios, and it must be inherently ready to scale when needed. The more consumers expect convenience from their everyday applications, the more performance matters. 

\n

User experience challenges in finance-focused applications

\n

Regulation and integration are their own challenges. What about the user experience? Depending on the type of finance-related app, users need a number of different features from a rich text editor. If the integrated editor is too simple, development teams can end up spending too much time custom coding a feature, which leads to dissatisfied stakeholders. Having a text editor that’s already feature-rich and tailor-made for finance and banking apps makes it easier to add what users need. 

\n

Tailoring RTE features for financial workflows

\n

Whether you’re building or buying, there are several rich text editor features that are necessary in banking and finance web apps to increase compliance, secure access, and process complex financial data. 

\n\n

Traditional rich text editors that aren’t as feature-rich can’t support compliance needs, secure access, or complex equations may not be an ideal solution for financial institutions. It is much more ideal to have an RTE that is tailored to a financial workflow.

\n

Usability for diverse financial professionals

\n

Another big challenge for financial applications is usability. There are so many different professionals in different roles across the institution that need access to critical information to do their job. From analysts to advisors to risk analysts to stakeholders to customers, a dozen different roles could touch the same information during a work day. The text editor digesting that information needs to be intuitive for professionals across a range of roles. 

\n

This includes global support, since thousands of banking institutions serve their customers globally, while some may serve local populations with varying language needs. Localization in a rich text editor is critical for worldwide companies. 

\n

Tools like AI translation in the RTE are also invaluable for creating multilingual content across every role. Whether users are accessing account information from their mobile or desktop browser around the world, no matter their role, any RTE integrated into a financial web application needs to be feature-rich and capable of handling content in any country. 

\n

Maintaining content integrity and auditability

\n

Banking institutions are no stranger to audits. At the least, there’s an annual process in place to handle them and an entire team (or person) dedicated to making sure the organization passes annual audits. It is possible to make audits easier on the teams handling them through solutions like version tracking and access restrictions inside the RTE where they’re entering reports.  

\n

Version control and content traceability

\n

A feature-rich text editor will track revision history that allows authorized users to view who worked on content, when, and what the differences were. If a number changes in a document and it doesn’t seem right, revision history makes it easy to view the report and find out when the error happened. This not only ensures transparency in financial reports, analyses, and customer communications but also creates easy traceability if it’s necessary during an audit. 

\n

Preventing unauthorized content changes

\n

One of the strongest fraud prevention tactics is role-based access control (RBAC). If you’re building it or buying it, it’s essential to have a rich text editor with role-based permissions so you never have to worry about unauthorized edits. Financial reports and statements are especially susceptible to long-term fraud via small adjustments over time, so accountability is critical for text editors in finance apps. 

\n

The decision-making process: Choosing the right RTE for banking applications

\n

There’s a lot to take into account when choosing the right rich text editor for a web application for a financial institution. It’s not simple to choose the right rich text editor for your application, nor is it easy to build a feature-rich one from scratch. Picking the RTE that works for all the different roles in your organization, has all the features you need, and is compliant, is a difficult decision. 

\n

Conclusion

\n

Adding a rich text editor to a banking or financial app isn’t just another request from a product manager on the development checklist. It’s a decision that impacts security, compliance, and usability at every level. Software architects and engineers must think beyond text formatting and consider how a text editor: 

\n\n

The wrong choice can lead to security vulnerabilities, compliance failures, and frustrated users. That’s why it’s critical to evaluate RTE solutions with security, compliance and long-term scalability in mind. A text editor in a financial app is not basic. It’s a crucial component that must be as reliable as the rest of the system.

\n

Text editing might seem like a small feature, but in banking and finance, every detail matters. Treating RTE integration as a business-critical decision instead of just another tech implementation will help keep financial applications secure, compliant, and built to last.

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It also affects much of the software itself, from customer data consumption on the front end to transaction processing in back end services. Every ticket written for improvements, fixes, and features in finance and banking software must have some kind of compliance in mind. "}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"element","tagName":"a","properties":{"href":"https://www.tiny.cloud/","target":"_blank","rel":["noopener"]},"children":[{"type":"text","value":"Rich text editors"}]},{"type":"text","value":" are no different from other software components when it comes to regulation. They need to be secure and governed internally so they’re legally compliant. "}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"Rich text editors are used in a variety of financial applications already, like "},{"type":"element","tagName":"a","properties":{"href":"https://www.shopify.com/","target":"_blank","rel":["noopener","nofollow"]},"children":[{"type":"text","value":"Shopify"}]},{"type":"text","value":", "},{"type":"element","tagName":"a","properties":{"href":"https://www.salesforce.com/","target":"_blank","rel":["noopener","nofollow"]},"children":[{"type":"text","value":"Salesforce"}]},{"type":"text","value":", "},{"type":"element","tagName":"a","properties":{"href":"https://www.sap.com/index.html","target":"_blank","rel":["noopener","nofollow"]},"children":[{"type":"text","value":"SAP"}]},{"type":"text","value":", and "},{"type":"element","tagName":"a","properties":{"href":"https://www.betterimpact.com/","target":"_blank","rel":["noopener","nofollow"]},"children":[{"type":"text","value":"Better Impact"}]},{"type":"text","value":". These apps retain and handle sensitive customer data, chat logs with proprietary information, transaction history, and protected B2B communications, all inside their text editors. It’s critical that this information stays protected to avoid non-compliance charges and data breaches, and to protect customer and institutional information. "}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"Storing large blobs of text in a database is enough of a hassle for development teams in the first place, let alone doing it compliantly. Whatever sensitive information is entered on the front end likely has to be read, split apart, and encrypted before it’s sent along its way to somewhere like a data lake or relational database. "}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"Auditing text based content quickly and easily is an unachievable dream for most large financial institutions. Financial institutions are more frequently burdened with managing legacy core application issues than the need to check the compliance of the text-based information being passed around the inner workings of the company’s data pipelines. As legacy problems continue to beget new problems in much of banking software, there is even more need for secure software components that don’t have to be built from scratch. "}]},{"type":"text","value":"\n"},{"type":"element","tagName":"h3","properties":{},"children":[{"type":"text","value":"Security and data protection considerations"}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"What exactly are the risks in content creation in financial applications? It’s all well and good to assume bad actors are after transaction data, card numbers, and identity information, but there’s more risk online than just the obvious. Hackers are also after any information they can get that will lead to an opening in an application or an account, and that includes aforementioned data like customer chat logs, proprietary software vulnerabilities, internal communications with sensitive company data, and more. "}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"All of the data that gets typed into a rich text editor in these applications is also vulnerable to phishing and unauthorized access. Common front-end attacks like Cross-Site Scripting (XSS), Cross-Site Request Forgery (CSRF), HTML script injections, clickjacking, and data leakage are just a few of the possible ways that bad actors can infect applications or steal information. "}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"The possibilities for a data breach are never ending, and costly. For example, Slim CD, a Florida-based payment processor, "},{"type":"element","tagName":"a","properties":{"href":"https://fortifydata.com/blog/third-party-data-breaches-of-2024/#:~:text=In%202024%2C%20third%2Dparty%20data,Let's%20find%20out.","target":"_blank","rel":["noopener","nofollow"]},"children":[{"type":"text","value":"experienced a breach"}]},{"type":"text","value":" that went undetected for 5 months. The attack vector was a third party system, and the result of customer PII data being exposed led to significant reputational and financial losses for the company. "}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"And it isn’t just smaller financial institutions, either. According to an analysis done by SecurityScorecard, "},{"type":"element","tagName":"a","properties":{"href":"https://securityscorecard.com/company/press/securityscorecard-threat-intel-report-97-of-leading-u-s-banks-impacted-by-third-party-data-breaches-in-2024/","target":"_blank","rel":["noopener","nofollow"]},"children":[{"type":"text","value":"third-party breaches"}]},{"type":"text","value":" were reported by 97% of the top U.S. banks in 2024."}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"These vulnerabilities and ever-increasing attacks on financial and banking applications make secure handling of text editor content more important than ever. An application is only as strong as its weakest component. To keep your app secure, you’ll want a "},{"type":"element","tagName":"a","properties":{"href":"https://www.tiny.cloud/blog/the-most-secure-rich-text-editor-with-soc-compliance-certification/","target":"_blank","rel":["noopener"]},"children":[{"type":"text","value":"SOC2 compliant rich text editor"}]},{"type":"text","value":" that has access control, advanced encryption, and redaction capabilities. "}]},{"type":"text","value":"\n"},{"type":"element","tagName":"h2","properties":{},"children":[{"type":"text","value":"Integrating a text editor into a complex tech stack"}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"Financial and banking applications are already complex enough as is, to write new components for them is another beast entirely. Integrating a text editor into a complicated application ecosystem like a banking app has its challenges. Some text editors take years to integrate due to lack of support support, because they take a lot of configuration to integrate, or because they lack necessary features that need to be created as a custom addition. As with any component, adding custom code to an existing code base runs the risk of increasing the potential risk surface of the application."}]},{"type":"text","value":"\n"},{"type":"element","tagName":"h3","properties":{},"children":[{"type":"text","value":"Compatibility with legacy and modern banking systems"}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"Many banking and financial institutions have been around for decades, which means that the foundational architecture of these applications can be ancient by today’s technological standards. Some systems in legacy banks ,credit card companies, and insurance providers still run on architecture from the 1980s and 1990s. This makes updating applications for a modern audience while maintaining existing back end infrastructure quite challenging. "}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"Developing shiny new front-end features for any working app can create more technical debt. Adding new dependencies becomes a puzzle of time and compatibility, and meeting necessary requirements from product managers and business partners is a repeated cycle of frustration. "}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"There’s also passing information from a text editing component to a database to consider. New API calls, JSON objects, and data types must all be integrated into any internal financial systems no matter whether the technology is new or legacy. Compatibility between these systems is an achievement of development, not an expectation. "}]},{"type":"text","value":"\n"},{"type":"element","tagName":"h3","properties":{},"children":[{"type":"text","value":"Performance and scalability in high-volume applications"}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"Integrating an unsupported RTE into your application doesn’t sound so scary. After all, it wouldn’t be the first unsupported open source software that’s ever been integrated into financial software. For high-volume applications, however, there’s also a higher risk of poor performance. "}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"Many banking apps are high volume because they are critical to the everyday lives of their customers. If a transaction can’t go through at the grocery store because a customer’s account information wasn’t saved after a support chat, software incompatibility between the banking system and the RTE becomes a much bigger problem. Text editors should never hinder or slow down critical, real-world financial interactions."}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"If your banking application needs a rich text editor, it will be important to implement one that is lightweight and fast. The RTE must be capable of sending critical data to the back end quickly, even in high-volume scenarios, and it must be inherently ready to scale when needed. The more consumers expect convenience from their everyday applications, the more performance matters. "}]},{"type":"text","value":"\n"},{"type":"element","tagName":"h2","properties":{},"children":[{"type":"text","value":"User experience challenges in finance-focused applications"}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"Regulation and integration are their own challenges. What about the user experience? Depending on the type of finance-related app, users need a number of different features from a rich text editor. If the integrated editor is too simple, development teams can end up spending too much time custom coding a feature, which leads to dissatisfied stakeholders. Having a text editor that’s already feature-rich and tailor-made for finance and banking apps makes it easier to add what users need. "}]},{"type":"text","value":"\n"},{"type":"element","tagName":"h3","properties":{},"children":[{"type":"text","value":"Tailoring RTE features for financial workflows"}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"Whether you’re building or buying, there are several rich text editor features that are necessary in banking and finance web apps to increase compliance, secure access, and process complex financial data. "}]},{"type":"text","value":"\n"},{"type":"element","tagName":"ul","properties":{},"children":[{"type":"text","value":"\n"},{"type":"element","tagName":"li","properties":{},"children":[{"type":"element","tagName":"strong","properties":{},"children":[{"type":"text","value":"Standardized documentation with secure access: "}]},{"type":"text","value":"Complying with regulatory requirements is a lot easier when everything is templatized. Legal documentation, financial reports, annual shareholder records, and other important standardized documentation can become "},{"type":"element","tagName":"a","properties":{"href":"https://www.tiny.cloud/tinymce/features/templates/","target":"_blank","rel":["noopener"]},"children":[{"type":"text","value":"read-only templates"}]},{"type":"text","value":" that employees can simply fill out. "},{"type":"element","tagName":"a","properties":{"href":"https://www.tiny.cloud/tinymce/features/merge-tags/","target":"_blank","rel":["noopener"]},"children":[{"type":"text","value":"Merge tags"}]},{"type":"text","value":" are quick reusable data references. No need to format every time. "}]},{"type":"text","value":"\n"},{"type":"element","tagName":"li","properties":{},"children":[{"type":"element","tagName":"strong","properties":{},"children":[{"type":"text","value":"Complex equations:"}]},{"type":"text","value":" Financial data has never been accused of being simple math. From risk management calculations to annual revenue to gross revenue to year-over-year revenue to operating expenses and so much, much more, there are a vast number of calculations required to keep banks and financial institutions going. If a rich text editor has the ability to process complex "},{"type":"element","tagName":"a","properties":{"href":"https://www.tiny.cloud/tinymce/features/math-equations/","target":"_blank","rel":["noopener"]},"children":[{"type":"text","value":"math equations"}]},{"type":"text","value":" in LaTex or MathML, it’s a lot easier to create accurate reports with the right equations.  "}]},{"type":"text","value":"\n"},{"type":"element","tagName":"li","properties":{},"children":[{"type":"element","tagName":"strong","properties":{},"children":[{"type":"text","value":"Accessibility:"}]},{"type":"text","value":" Accessibility can be an important part of compliance for banks, so any customer can access their information. Having a built-in "},{"type":"element","tagName":"a","properties":{"href":"https://www.tiny.cloud/tinymce/features/accessibility-checker/","target":"_blank","rel":["noopener"]},"children":[{"type":"text","value":"accessibility checker"}]},{"type":"text","value":" in your text editor is extremely helpful. "}]},{"type":"text","value":"\n"}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"Traditional rich text editors that aren’t as feature-rich can’t support compliance needs, secure access, or complex equations may not be an ideal solution for financial institutions. It is much more ideal to have an RTE that is tailored to a financial workflow."}]},{"type":"text","value":"\n"},{"type":"element","tagName":"h3","properties":{},"children":[{"type":"text","value":"Usability for diverse financial professionals"}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"Another big challenge for financial applications is usability. There are so many different professionals in different roles across the institution that need access to critical information to do their job. From analysts to advisors to risk analysts to stakeholders to customers, a dozen different roles could touch the same information during a work day. The text editor digesting that information needs to be intuitive for professionals across a range of roles. "}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"This includes global support, since thousands of banking institutions serve their customers globally, while some may serve local populations with varying language needs. Localization in a rich text editor is critical for worldwide companies. "}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"Tools like AI translation in the RTE are also invaluable for creating multilingual content across every role. Whether users are accessing account information from their mobile or desktop browser around the world, no matter their role, any RTE integrated into a financial web application needs to be feature-rich and capable of handling content in any country. "}]},{"type":"text","value":"\n"},{"type":"element","tagName":"h2","properties":{},"children":[{"type":"text","value":"Maintaining content integrity and auditability"}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"Banking institutions are no stranger to audits. At the least, there’s an annual process in place to handle them and an entire team (or person) dedicated to making sure the organization passes annual audits. It is possible to make audits easier on the teams handling them through solutions like version tracking and access restrictions inside the RTE where they’re entering reports.  "}]},{"type":"text","value":"\n"},{"type":"element","tagName":"h3","properties":{},"children":[{"type":"text","value":"Version control and content traceability"}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"A feature-rich text editor will track "},{"type":"element","tagName":"a","properties":{"href":"https://www.tiny.cloud/tinymce/features/revision-history/","target":"_blank","rel":["noopener"]},"children":[{"type":"text","value":"revision history"}]},{"type":"text","value":" that allows authorized users to view who worked on content, when, and what the differences were. If a number changes in a document and it doesn’t seem right, revision history makes it easy to view the report and find out when the error happened. This not only ensures transparency in financial reports, analyses, and customer communications but also creates easy traceability if it’s necessary during an audit. "}]},{"type":"text","value":"\n"},{"type":"element","tagName":"h3","properties":{},"children":[{"type":"text","value":"Preventing unauthorized content changes"}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"One of the strongest fraud prevention tactics is role-based access control (RBAC). If you’re building it or buying it, it’s essential to have a "},{"type":"element","tagName":"a","properties":{"href":"https://www.tiny.cloud/tinymce/security/","target":"_blank","rel":["noopener"]},"children":[{"type":"text","value":"rich text editor with role-based permissions"}]},{"type":"text","value":" so you never have to worry about unauthorized edits. Financial reports and statements are especially susceptible to long-term fraud via small adjustments over time, so accountability is critical for text editors in finance apps. "}]},{"type":"text","value":"\n"},{"type":"element","tagName":"h2","properties":{},"children":[{"type":"text","value":"The decision-making process: Choosing the right RTE for banking applications"}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"There’s a lot to take into account when choosing the right rich text editor for a web application for a financial institution. It’s not simple to choose the right rich text editor for your application, nor is it easy to build a feature-rich one from scratch. Picking the RTE that works for all the different roles in your organization, has all the features you need, and is compliant, is a difficult decision. "}]},{"type":"text","value":"\n"},{"type":"element","tagName":"h2","properties":{},"children":[{"type":"text","value":"Conclusion"}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"Adding a rich text editor to a banking or financial app isn’t just another request from a product manager on the development checklist. It’s a decision that impacts security, compliance, and usability at every level. Software architects and engineers must think beyond text formatting and consider how a text editor: "}]},{"type":"text","value":"\n"},{"type":"element","tagName":"ul","properties":{},"children":[{"type":"text","value":"\n"},{"type":"element","tagName":"li","properties":{},"children":[{"type":"text","value":"Handles sensitive data"}]},{"type":"text","value":"\n"},{"type":"element","tagName":"li","properties":{},"children":[{"type":"text","value":"Integrates with legacy systems"}]},{"type":"text","value":"\n"},{"type":"element","tagName":"li","properties":{},"children":[{"type":"text","value":"Stands up to strict financial regulations"}]},{"type":"text","value":"\n"}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"The wrong choice can lead to security vulnerabilities, compliance failures, and frustrated users. That’s why it’s critical to evaluate RTE solutions with security, compliance and long-term scalability in mind. A text editor in a financial app is not basic. It’s a crucial component that must be as reliable as the rest of the system."}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"Text editing might seem like a small feature, but in banking and finance, every detail matters. Treating RTE integration as a business-critical decision instead of just another tech implementation will help keep financial applications secure, compliant, and built to 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